Shipping Policy
Shipping Details
Our goal at AlphaShape is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers in Germany, Austria, and Switzerland, drawing from extensive experience.
HOW LONG DOES DELIVERY TAKE?
The total delivery time consists of two parts:
1) Processing Time:
Within 1–2 business days after your order is placed, it will be reviewed, approved, and packed. Afterwards, the package is prepared for shipment.
2) Shipping Time:
Once the package has been picked up by our shipping carrier, delivery takes approximately:
-
Worldwide: 5–10 business days*
*All shipping times exclude customs delays. During peak periods such as Christmas or Black Friday, delays may occur.
Shipping is handled by the U.S. postal service provider ePacket.
We know that fast delivery is important to you, and we work hard to make it possible!
WHAT DOES SHIPPING COST?
We offer free premium shipping to all our customers. This includes insurance for theft, loss, or damage of the package.
WHERE IS MY PACKAGE?
Once your package has been shipped, you will receive an email with a tracking number.
With this number, you can track your package here.
For logistical reasons, your order may be shipped in multiple partial deliveries.
MY TRACKING NUMBER ISN’T WORKING
It may take up to 5 business days for the tracking information to update. We kindly ask for your patience.
If no information appears after this time, please contact us!